Please read carefully:

• Please be absolutely sure about your selections before placing your order.
• We cannot accept returns on any opened and/or used console cases, controller cases or mods. No exceptions.
• Opened or Used products cannot be returned for any reason. Unused and unopened items may be returned within 21 days of purchase minus shipping & 20% Restocking Fee.  
• All products we carry have a 30 day warrantee unless otherwise stated.
• All returns must be within 21 days of the purchase date.*
• We do not accept returns on any used merchandise. All returns must be new in the original packaging with all the original accessories and manuals and in resaleable condition.
• Only unopened items in resaleable condition (including packaging) are eligible for a return or refund. Open or used items are not returnable, but may be covered under warrantee in the event any part is broken or non-functional.
• Any used or damaged merchandise returned to us not covered under warrantee will be held until the customer pays for shipping the item back to them or it will be disposed of after 30 days if the customer does not make other arrangements.
• All returns (subject to approval) are subject to a 20% restocking fee. Shipping charges will NOT be refunded.
• The customer is responsible for all shipping charges. Shipping is charged by our normal rates.
• If an item is received defective the customer is responsible only for the shipping charges involved to send it back to us. We will ship the new item to the customer at no extra charge.

• Use of any of the products we carry may or may not void your consoles warrantee. Please check before purchasing.
• If purchasing a console case, controller case, or case mod you must be sure the case or mod you order will fit your console prior to placing the order. We cannot accept returns on any opened or used cases or mods. No exceptions.
• We are not responsible for the use or misuse of any of the products we carry, it is up to the customer to follow all local, state, and federal laws for the area(s) they reside.
• We are not responsible for the customers ability to use or install any of the item(s) we carry, it is up to the customer to fully research how to use or install the item(s) prior to purchasing. Some items may require certain skills in order to be installed successfully (ie: soldering, using special tools,etc).
• Please make sure you understand the full purpose of the device(s) before you purchase it. We do not provide refunds on any opened or used merchandise.
• We are not responsible for any damages that may occur while using any of the products we carry. Any damage that may occur is responsibility of the customer.
• The customer is responsible for all shipping charges. No exceptions.
• Refunds can only be made within 21 days of purchase on merchandise that qualifies for a refund. See line below. 
• Console Cases, Controller Cases and Case Mods cannot be returned for a refund. If any part is defective it will be replaced after the customer sends the defective part back to us for examination.
• All products carry a 30 day warrantee unless otherwise stated.
• A restocking fee of 20% will be applied to all returned merchandise in resaleable condition. An additional fee may be charged on any item that is not defective, or is not returned in mint/resaleable condition including original packaging, instruction manuals, stickers, etc.
• The customer is responsible for shipping any defective merchandise back to us for testing and/or replacement. Once our testing is completed and we have officially declared the item damaged and/or defective we will then issue a replacement at our discretion, which may include repairing the defect and returning it to the customer. In the event the item cannot be fully repaired it will then be replaced and sent back to the customer.
• If the item sent back for testing is not defective, the item will be sent back and the customer will be charged return shipping, no exceptions.
• All defective merchandise must be returned to us within 30 days of purchase.
• All returns must be sent back to us within 21 days of receiving the item(s).
• We expect the customer to fully test the product within 14 days of receiving the item(s). No exceptions.
• We reserve the right to refuse sale or service to anyone.

• It is the responsibility of the customer to conduct themselves in an appropriate manner when dealing with our company and/or staff.
• Profantity is not tolerated, please ask your question(s) or voice your concern in a civil manner. This includes E-Mailing us in capital letters.
• We reserve the right to terminate contact and/or communication if the rules above are not followed.
• Not observing these rules may also result in the banning of the customer from placing future orders with us or logging onto our website.